Shipping policy

Order Processing

All Eagle Ridge Threads products are made to order through our U.S.-based print partner, SwiftPOD.

Most orders require approximately 2–5 business days for production before they are shipped. Production times may be longer during holidays, promotional periods, or other high-volume times.

Estimated Delivery Times

Once your order has been produced and shipped, standard U.S. delivery typically takes approximately 3–7 business days.

Please keep in mind that delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, holidays, and other circumstances outside our control may affect delivery times.

Shipping Costs

Shipping charges are calculated at checkout based on your order and delivery location.

Eagle Ridge Threads may also offer free shipping promotions from time to time. Any applicable free-shipping offer will be displayed on the website or during checkout.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation with tracking information so you can follow your package’s progress.

Please allow time for the shipping carrier to update tracking information after the label has been created.

Lost, Delayed, or Damaged Packages

If your order arrives damaged, appears to be lost, or has not arrived within a reasonable period after the estimated delivery date, please contact us through our Contact Us page.

When contacting us about an order, please include your order number and any relevant details. If an item arrives damaged, photographs of the item and packaging may also help us resolve the issue more quickly.

We will work with our print partner and, when appropriate, the shipping carrier to investigate and resolve the issue.

Shipping Area

At this time, Eagle Ridge Threads ships within the United States only.