Refund policy

We want you to be happy with your purchase from Eagle Ridge Threads. If something isn’t right, please contact us and we’ll help you through the return process.

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unwashed, unused, and in its original condition. You will also need your order number, receipt, or other proof of purchase.

To request a return, please use our Contact Us form and include your order number and the reason for your return.

If your return is approved, we will provide instructions explaining how and where to send your item.

Please do not send items back without contacting us first. Items returned without prior authorization may not be accepted.

Return Shipping

For ordinary returns, customers are responsible for return shipping costs.

If your item arrived damaged, defective, misprinted, or incorrect, Eagle Ridge Threads will cover the return shipping cost or provide instructions for resolving the issue at no additional cost to you.

Please use our Contact Us form before returning any item so we can provide the appropriate instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible through our Contact Us form.

Please include your order number and, when possible, photographs showing the problem. We will review the issue and work with you to make it right.

Non-Returnable Items

Items that have been worn, washed, altered, damaged after delivery, or otherwise used cannot be returned.

Personalized or custom-made products, if offered, are also non-returnable unless they arrive damaged, defective, misprinted, or incorrect.

If you are unsure whether your item qualifies for a return, please contact us through our Contact Us form before sending it back.

Final-Sale Items

Items specifically marked final sale are not eligible for return or refund unless they arrive damaged, defective, misprinted, or incorrect.

Items purchased during a promotion or with a discount code are not automatically considered final sale unless they are clearly identified as final sale at the time of purchase.

Exchanges

We do not process direct exchanges.

If you would like a different size, color, or item, please request a return for the original item. Once the return is approved, you may place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method, generally within 10 business days.

Your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us through our Contact Us form.